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Shipping & Returns

​​Shipping Policy​​

  1. ​​Global Reach with Speed​​:

    • We offer worldwide shipping to over 50 countries via trusted carriers like DHL, FedEx, and UPS, with standard delivery times ranging from ​​3–7 business days​​ for most regions.
    • Expedited shipping options (e.g., 2–3 business days) are available for urgent orders at checkout.

  2. ​​Secure Packaging​​:

    • Every order is carefully packaged using eco-friendly, recycled materials to protect your items during transit. Fragile items, such as leather goods, are additionally cushioned with biodegradable padding.

  3. ​​Tracking & Insurance​​:

    • Real-time tracking links are provided with every shipment. For high-value items (e.g., designer travel bags), optional insurance coverage can be added to safeguard against loss or damage.

  4. ​​Customs & Duties​​:

    • International customers are responsible for customs duties, taxes, and import fees. These charges will be clearly estimated at checkout, and we provide documentation to streamline clearance processes.

  5. ​​Sustainability Commitment​​:

    • We offset 100% of carbon emissions for all shipments through partnerships with reforestation initiatives, aligning with our eco-conscious ethos.

​​Returns & Exchanges​​

We stand behind the quality of our products and offer a hassle-free returns process:

  1. ​​30-Day Returns Guarantee​​:

    • Unopened, unworn items purchased within the last 30 days can be returned for a full refund or exchange. Exceptions apply to final sale items (marked as such).

  2. ​​Free Return Shipping​​:

    • Prepaid return labels are provided for most orders. For international returns, please contact our customer service team to coordinate logistics.

  3. ​​Condition Requirements​​:

    • Items must be in their original condition, with tags attached, and accompanied by proof of purchase. Damaged or worn products may not qualify for refunds.

  4. ​​Refund Processing​​:

    • Refunds are processed to the original payment method within ​​5–7 business days​​ of receiving and inspecting your return.

  5. ​​Exchanges​​:

    • If you’d like a different size, color, or style, simply specify your preference when initiating a return. We’ll prioritize restocking and reshipping your new item promptly.

​​International Customers​​

  • ​​Extended Returns Window​​: For customers in Europe and Asia, returns are accepted within ​​45 days​​ of purchase.
  • ​​Localized Support​​: Our multilingual customer service team is available to assist with customs inquiries, returns, and replacements.

​​FAQs​​

​​Q: What if my package is lost or delayed?​​
A: Contact us within 10 business days of the expected delivery date. We’ll investigate with the carrier and issue a refund or resend your item if needed.

​​Q: Can I return a sale item?​​
A: Final sale items are non-returnable unless defective. Please inspect your purchase upon arrival and notify us within 7 days for replacements.

​​Q: Do you offer free shipping on returns?​​
A: Yes! Free prepaid return labels are available for most regions. Exceptions may apply for international returns to remote areas.

​​Customer-Centric Approach​​

At ​​Schoolbagsnow​​, we understand that travel essentials and luxury accessories require trust and care. Our dedicated customer service team is available 24/7 via email, live chat, or phone to assist with any shipping or returns inquiries. We strive to resolve issues swiftly, ensuring your loyalty remains our top priority.

Your satisfaction is our compass—wherever your journey takes you.